Terms of Reference

Terms of Reference (ToR)

For the purpose of these ToR, the following words will represent the following meanings:


‘The Company’ shall mean Coast to Coast Pest Control and Environmental Services Ltd (‘C2C Pest Control and Environmental Services’ and/or ‘C2C’)


C2C Pest Control and Environmental Services Ltd

‘We’ the Company, are a Company registered in England and Wales under registration number: 11665046

Registered Office: The Old Bakery, King St, Delph, Greater Manchester, OL3 5DL.


‘The Customer’ shall mean the person or organisation for whom the company agrees to carry out works and/or supply materials


‘The Technician’ shall mean the representative appointed by the company.


‘The Contract’

These ToR shall be incorporated into each (and every) contract made between the company and the customer. No variation of ‘waiver of’ or addition to these conditions, whether written or oral, shall have effect unless authorised in writing by a Director/Manager of the company.

The company will carry out only those items specified in the contract.


The Customer shall permit the company and its representatives to have access to the installation address at a reasonable time in connection with a survey and/or installation, or for the purpose of inspection of any works carried out which may be subject of any dispute between the Company and the Customer.


Price and Payment

All prices are subject to site survey.

Payment for services supplied due on completion of the service.

If specialist materials require ordering, a deposit of 50% is required before any order is placed. The remaining balance is payable on completion of the work.


An interest of 8% will be charged with immediate effect if payment is delayed for whatever reason.

The customer shall not be entitled to withhold payment of any amount payable to the company by reason of any dispute or claim by the customer.

All prices quoted will exclude VAT at the prevailing rate


The Company shall not be under any obligation to provide an estimate to the Customer and the Company shall not be bound by any estimates given orally or in which manifest errors occur.


Termination and Suspension

The company shall be entitled, in its absolute discretion and upon giving to the customer written notice of 30 days, of its intention to terminate any contract.


The Customer shall also be entitled to give the Company written notice (60days) to terminate any contract between the two Parties.


Force Majeure

The company shall have no liability whatsoever for any failure to perform or for any delay in the performance of any of its obligations under the contract arising wholly or in part by reason or any factor beyond its direct control.

Time Limits

Any time or date quoted by the company for delivery of the goods or performance of any service is an estimate only.


The company will do its utmost to ensure that any quoted time and date is met and shall not be liable for any failure to meet such estimate nor for any loss, whether financial or otherwise.


Telephone Calls – may be recorded for quality control and training purposes.


Damages or Claims

The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.

These terms and conditions and all contacts awarded between the Company and Customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English law.



The guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. This guarantee will become void if the work completed by the company is:


Subject to misuse or negligence – Repaired, modified or tampered with by anyone other than the company technician. The company will accept no liability for, or guarantee suitability, materials supplied by the customer, and will accept no liability for any consequential damage or fault.


Our technicians operate under the registration of C2C Pest Control and Environmental Services Ltd, who are responsible for any work and subsequent liability.


These ToR awarded between the Company and the Customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of English Law.


Terms of website use

C2C Pest Control and Environmental Services Ltd

‘We’ the Company, are a Company registered in England and Wales under registration number:


Registered Office: The Old Bakery, King St, Delph, Greater Manchester, OL3 5DL.



By accessing, using, browsing or booking on our site(s) you agree that you have read, understood and agree to be bound by these Terms of Reference and you agree to comply with all applicable laws, rules and regulations.


Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Accessing our site

We allow access to our site which is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.


Reliance on information posted & disclaimer

The material contained on our site is provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.


We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.


Intellectual property rights

We are the owner or the licensee of all intellectual property rights on ‘Our’ site, and in the material published on it (unless otherwise stated). Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


Our status (and that of any identified contributors) as the authors of material on our site will always be acknowledged.


You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.


If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Site changes

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:


All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:


loss of income or revenue

loss of business

loss of profits or contracts

loss of anticipated savings

loss of data

loss of goodwill

wasted management or office time;


In addition, for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.


By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.


These Terms of Reference and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.



We are proud of our reputation for integrity and this ethic pervades all of our activities including our commercial operations. In support of our commitment to maintaining the highest possible standards of business practice, our stance on bribery is one of zero-tolerance. Bribery is illegal and as such has no place in our organisation.


Data Protection

As a Private Limited Company that handles personal information and data, we must comply with the Data Protection Act 1998 and other regulations.



Call Now Button